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14 QUESTIONS TO ASK: INTERVIEWING SNOW & ICE REMOVAL COMPANIES

by | Sep 19, 2018 | Kansas City Clients, Snow Removal

After identifying priorities for snow and ice management on your property and vetting providers who are equipped to handle them, you’ll want to interview the finalists and get to know the firms before hiring.

Do more than make a phone call.Request an in-person meeting with an account manager who will visit your property and conduct a walk-through with you to identify areas of concern (like high-liability slip-and-fall spots) and potential challenges.Get to know the contractor, and help the provider understand your needs— such as the time all surfaces must be clear of snow.

Here are some interview questions to ask snow and ice removal contractors: 

1. How large are your crews?

2. What is your service area—how far is a crew driving during a single route?

3. How often do you plow properties during a single snow event?

4. Can I expect you to return to my property within a couple of hours?

5. What types of ice melting products do you use? How do you apply them?

6. Do you have an inventory of rock salt and can you guarantee the availability of salt for my property?

7. Where will you pile the snow you push off of our parking lot? Can you haul it away?

8. Can I see proof of insurance?

9. Do you hold snow and ice industry association certifications, such as ASCA— Accredited Snow Contractors Association?

10. Who will be my point of contact, and how will you keep me updated about progress during snow events?

11. Aside from clearing snow and ice, what winter services will you provide to protect my landscape?

12. What other services do you provide beyond snow and ice management—can you be a single source provider?

13. Can you show us a portfolio of your work?

14. Will you provide a referral of existing clients we can call to get their feedback on your snow and ice management services?